REFUNDS/SHIPPING TERMS AND CONDITIONS
We accept these payment methods at Speed Stacks UK (including Republic of Ireland and France). All orders must be prepaid via the website:
Credit Cards: We accept MasterCard and Visa
REFUND / RETURN POLICY
You may return unused items in the original packaging that were purchased from Speed Stacks UK within 30 days for a full product refund; shipping costs will not be refunded.
Refunds will be made via the same form of payment used for your purchase.
Your return should include the following information with your return:
We cannot be responsible for packages lost during return. Therefore, we highly recommend that your return be sent recorded delivery. The credit for your return will be applied to the to the same payment method used to make the purchase. It may take up to four working days for refund to show in your account, once we have received the returned goods.
ALL RETURNS SHOULD BE SENT TO:
Speed Stacks UK, North Cambs Office, 34 Hixs Lane, Tydd St Mary, Cambridgeshire, PE13 5QW
SHIPPING FOR ONLINE ORDERS
Speed Stacks UK are based in the UK and ships to the UK, Ireland and France. For UK, you can choose between Tracked 24 and Tracked 48, For Ireland and France its shipped via International Tracked and Signed. We use Royal Mail for these services but sometime have to use Parcel Force for larger orders including Tournament Displays, Jumbo Sets and School Packs. All prices for shipping are listed at checkout.
We aim to dispatched all orders within one working day (orders received pre-2pm Mon-Fri). During November/December the dispatch time can increase to two working days (orders received pre-2pm Mon-Fri). Speed Stacks UK do not operate on weekends so please do that this into consideration when placing urgent orders.
Please note that Royal Mail Tracked 24hr and 48hr services are based on business working day’s.
HOW TO QUALIFY FOR FREE SHIPPING
Free shipping is available to all schools and clubs within the UK. Please email firstname.lastname@example.org with a purchase order including full shipping and invoice address. Once we ship your order we will invoice with 21-day terms.